Without a system—it’s the same thing every day
Some message via Viber, others post in the HOA group, some visit the concierge in person, and some call the manager directly.
“When is the elevator fixed? Is my ticket even logged?”—the concierge handles endless calls instead of managing the building.
“Who is waiting for a parcel? Who is expecting a plumber?”—all critical info lived only in the previous shift’s head.
The pipe is fixed, and the bulb is replaced, but there’s no proof—no one took a photo of the completed job.
Resident requests—nothing falls through the cracks
Residents submit requests themselves
They open the app, pick a category, describe the issue, attach a photo—and watch the status in real time. No more calls to the concierge asking for updates.
All requests—on one board
Plumbing, electrical, elevator, cleaning—every request by stage. You see what’s new, what’s in progress, and where things are stuck.
Technicians see their tasks—and report from the site
The technician only sees assigned requests, takes photo reports on their phone, marks the task done—no paper, no forwarding photos in messengers.
Residents, concierge services, and announcements
Resident database with contacts and apartment addresses
Who lives where, how to reach them, special notes. The manager sees the full picture, the concierge—just the contacts they need.
Concierge services: parcels, taxis, water, guest passes
The resident orders online, the concierge sees it on screen, the next shift picks up where they left off. Nothing gets forgotten, no one says “I didn’t know.”
Announcements—publish once, everyone sees
Water shutoffs, resident meetings, new rules. Categories, attachments, publication dates—no door-to-door calls or notices taped to doors. Resident comments.
Team and contractors
Day-to-day team tasks
Order light bulbs, check intercoms, update the duty roster—internal tasks with priorities and deadlines. Nothing from daily routine gets forgotten.
Calendar with deadlines
Urgent requests, scheduled work, commitments to residents—all in a calendar with automatic reminders.
Contractors at hand—for any situation
Plumbing, electrical, elevators, cleaning, facades—a database with contacts and terms. Emergency request—and you know who to call.
Quick start, no hard learning
