Privacy Policy

Entry into force: November 01, 2022


This Privacy Policy describes how the Tracy service, represented by the publisher UBRAINIANS LLC (hereinafter referred to as “Tracy”, “Service”, “We”, “Us”, etc.) collects, stores, uses, and discloses information.

Applicability of This Privacy Policy

This Privacy Policy applies to Tracy in general, including the website, web application, mobile applications for Android and iOS platforms, desktop applications for Linux, macOS and Windows platforms, API, etc. If you do not agree with this Privacy Policy, then do not use the Service.

This Privacy Policy does not apply to any third-party services or software that interacts with Tracy in any way (hereinafter referred to as “Third Party Services”). In addition, the use of the Service, including processing of any datasets and records, images, files, etc. (hereinafter referred to as “Client Content”) is governed by a separate agreement (hereinafter referred to as “Service Agreement”). An organization or individual that has accepted the terms of the Service Agreement (hereinafter referred to as the “Client”) and created its copy of the Service (hereinafter referred to as the “Workspace”) has complete control over it and the Client Content.

Information We Collect

Tracy may collect and receive Client Content and other information (hereinafter referred to as “Other Information” and collectively “Information”).

Client Content

The Client or individuals granted access to the Workspace (hereinafter collectively referred to as “Users”) routinely submit Client Content to the Service when using it.

Other Information

Tracy also collects the following information.

  1. Workspace and User accounts information. Users provide the Service with email address, name, team name, etc., to create or update a Workspace, as well as to create or update the User accounts.
  2. Service usage information.
    • Activity logs. Tracy automatically logs User actions on Workspace records. The content of these logs is available to Users according to their access settings.
    • System and analytical logs. Tracy automatically logs each interaction with the Service, both by Users and anonymous visitors. This log may include information about the interaction date and time, the device type and settings, its identifiers, IP address, operating system and browser, selected language, errors, etc. This information is required to improve the Service and increase the effectiveness of marketing campaigns.
    • Location information. Tracy may collect information about users' exact locations when need to ensure convenient interaction with maps. This information is used only on Users' devices.
  3. Technical support requests and responses.
  4. Other information you provide to Tracy. For example, forms filled out on the website, emails sent to our email address, etc.

How We Use Information

We use Client Content according to the terms of the Service Agreement and the requirements of the current legislation. The Service only collects and stores Client Content, while the Client and Users control it. Users can grant and revoke access to the Workspace and add, edit, and delete Users and Client Content.

We use Other Information for our legitimate interests in operating our Service and business. If the information has been aggregated or de-identified and is no longer associated with an individual, we may use it for any commercial purposes.

Data Retention

We retain Client Content by the terms of the Service Agreement and the requirements of the current legislation. Removal of Client Content or a Workspace may also result in removing or de-identifying certain related Other Information.

Even after a Workspace is deleted, we may retain associated Other Information for as long as it is necessary to pursue our legitimate interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes, and enforce our agreements.

How we Share and Disclose information

We share and disclose information by the Service Agreement's terms and the current legislation's requirements.

General use. Users may access Client Content according to the Workspace settings for which the Client is responsible.

Third-party service providers and partners. We may engage third-party companies or individuals as service providers or business partners to process information and support our business. For example, these third parties may provide virtual computing and storage services.

Aggregated or de-identified data. We may disclose or use aggregated or de-identified information for any purpose. For example, we may share aggregated or de-identified information with potential customers or partners for business or research.

Compliance with laws. If we receive a request for information, we may disclose the information if we reasonably believe that disclosure is required by any applicable law, regulation, or legal process.


We are very serious about data security and work hard to protect the Information you provide from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the Information we collect, process and store, and the current state of technology.

However, due to the nature of communications and information processing technologies, we cannot guarantee that Information transmitted over the Internet, stored on our systems, or otherwise in our care will be completely secure from intrusion.

Age Restrictions

Tracy is not intended for use by children. We also do not direct our marketing activities to an audience under 16. If you learn that someone under the age of 16 has provided us with personal information, please contact us and we will take steps to delete such information.

Cookies and Other Tracking Technologies

Tracy uses cookies and similar technologies to store information about the Users' current sessions and for the Other Information collection.

Changes to this Privacy Policy

We may change the terms of the Privacy Policy from time to time. Laws, regulations, and industry standards change, which may make those changes necessary, or we may make changes to our services or business. We publish changes to this page and invite you to review it periodically to stay informed. If you do not agree to the changes to this Privacy Policy, you should stop using the Service.